James Flett
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James Flett comentou,
Agree! Would make life much easier (and error prone) to have an option to select the default 'Visible to' settings to any user segment. That way, companies/individuals can decided whether to keep i...
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James Flett comentou,
We have the exact same issue, needing to create increasing multiples of user segments which has been getting out of hand. Maybe there's more to it, but the ability to have a Guide article visible t...
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James Flett criou uma publicação,
Badges for Zendesk Internally (Not Only in Communities)
Hey! Zendesk Support pointed me here to raise my feature request, which has two parts: Allow Badges to be used in Zendesk for orgs not using Communities (e.g. internal) Assign Badges automatically...
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James Flett comentou,
Also agree. We'd like to allow users to create and edit categories and sections in Zendesk Guide, however, only Zendesk Guide admins are able to. Therefore we either have to: Grant a large portion...