Stephan Marzi
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Stephan Marzi comentou,
I would also not recommend sending an information about setting tickets to the status closed. Limitation of messages and the focus on the important things is my "religion". :-) In fact, I would onl...
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Stephan Marzi comentou,
Hi Mark, As Dakota already described the most effective way is to handle things with respective tags, triggers or even makros. Forms can be connected to organisations, end-users, agents or whateve...
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Stephan Marzi criou uma publicação,
Clone Ticket APP - No information of cloning in original ticket
We would suggest to add an information inside the original/ first ticket, which was cloned. The cloned ticket is receiving detailed information about the parent ticket. - In fact a hint that this f...
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Stephan Marzi criou uma publicação,
Attachments of side conversations can not be copied into the main correspondence!
Why is it not generally possible to integrate attachments of side conversations in the main correspondence without any effort? It would be of help to swap any attachment or file within short from s...
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Stephan Marzi comentou,
Sorry, this topic is handled by our compliance officers and other colleagues in the group/ enterprise.
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Stephan Marzi comentou,
Great feature I would really appreciate (it is becoming a new standard in our business!). My additional topics/ prompts would be as follows: What are the customers/ users with a sentiment negative/...
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Stephan Marzi comentou,
The best thing I forgot to mention. You can also create custiom fields on the organisation and user in order to show different, personalised information as well.
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Stephan Marzi comentou,
Hi everybody, we are using the app Zignatures and this one is great. You can create the different signatures per group or user in case of your wishes (on HTML basis). Furthermore you can decide per...
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Stephan Marzi comentou,
How are the 77 tickets routed? Are they connected to several groups of agents and the view is limited to the group referring your account afterwards?
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Stephan Marzi comentou,
Hi Chungjung Lee, If the responsible person is added as a light agent he will also be considered for internal comments only. Please have in mind that if the user is also a member of your company e...