Lisa
Customer Success Manager, CrowdBlink. Working to build an efficient and supportive platform for our clients to use through Zendesk.
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Atividade mais recente por Lisa-
Lisa comentou,
Ryan McGrew Hi Ryan - checking back for an update here on the improved copy-and-paste image experience. Our team is not able to successfully copy images from the Google Docs we use to edit our arti...
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Lisa comentou,
Done, thank you!
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Lisa criou uma publicação,
Allow agents to mark as spam without having access to all tickets
In an agent's settings, they should not need to be added to all tickets to be able to mark a ticket as spam. Use case: We have 3 different brands in our organization, each with it's own ticket gr...
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Lisa comentou,
We have a lot of articles where they are "announcements" of something that reoccurs frequently we just need to update the dates in the article so duplicating/copying would save us a lot of time esp...
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Lisa comentou,
Thanks, Dane. So the only way to give them the ability to mark a ticket as spam is to give them the ability to see all tickets? I don't want them to be able to see all tickets though, I only want t...
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Lisa comentou,
Hi Jupete Manitas I am experiencing the same issue. I checked the Agent Interface as instructed and it is set so agents have the permission to delete. I am unclear however if I have this setting c...
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Lisa comentou,
Graeme Carmichael yes that detail helps.
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Lisa comentou,
Graeme Carmichael I am accessing the form on an incognito browser so it's not cached. Can you please have someone else assist me? There is clearly an issue here that needs to be resolved, please.
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Lisa comentou,
Graeme Carmichael No, we have been on a Professional Zendesk Suite membership for a few months now.
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Lisa comentou,
Hi Graeme Carmichael. I went to our submit form on an incognito browser, not logged in, just like an end-user would and the field is not there. Here is a link to our form: https://crowdblink.zendes...