Rebecca Che

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Hi, when the agent has any bad rating, can we set up an email notification in Zendesk so that the team lead can be notified? Tks

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• Rebecca Che
• Criado 26 de novembro de 2021 12:48
• 0 voto

1. Agent guide
2. Ticket basics
3. Updating and solving tickets

Hi, When a ticket to the Pending/hold status, is the clock stop ticking for resolution time? thanks  

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• Rebecca Che
• Criado 19 de novembro de 2021 15:59
• 0 voto