Rebecca Che
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Atividade recente por Rebecca Che-
Hi, we have a custom field with multiple custom ticket statuses (example: with the custom status we have Open/pending/hold, and under Open, there is sub category like troubleshooting, Remote sessio...
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Hi, Zendesk team, when is this feature (show how many users/which user viewed the dashboard over time)going to implement? any estimated time for a reference? This function will be important to trac...
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Hi, I'm trying to create a report on custom Fields. There are two different Fields with Checkbox. As an example, A customer with a checkbox, B customer with a checkbox. Here are created custom attr...
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Hi, our request is a bit similar but what we want to measure is the agent's secondary reply time. So once the customer replied to their comment on the agent first public comment then the secondary ...
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hi Chandra, thanks for your reply. the ticket returned value is incorrect. When I use the above metrics to show the ticket then it showing so less tickets, however, in normal, if put metrics as Cou...
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Hi, want to check, here only have the ticket status IS, there's no Changed to. If the condition is " Ticket Status is Solved" then the survey trigger will send out once the ticket is solved?
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Hi, how can change the month display name to shorter ones. example: Jan, Feb, like this in the query?
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Hi, team. We have a custom field in zendesk support, so when the agent clicks the field, we can see it as true in Explore, else is False. I'm trying to use the calculated metrics to only count the ...
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Hi, when the agent has any bad rating, can we set up an email notification in Zendesk so that the team lead can be notified? Tks
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Hi, When a ticket to the Pending/hold status, is the clock stop ticking for resolution time? thanks