Liz Sanderson

The original article had “visible to everyone” and multiple content tags set when it was published. The article was later added to another section and had the default permissions of “agents and admins” and no content tags. I don't want to have to maintain the metadata across multiple article locations, it should have the option to have the same metadata across all sections. 

Hello, I am looking to get the article attachment download count; I assume every time an attachment in an article is clicked on, the count is recorded somewhere. Is there any way to get this via API or even Explore? 

We'd like to see how many times an attachment is downloaded because it means the user is engaged with the tutorial, as they need the attachment to proceed. 

Thanks!

This is 100% needed. Even the “edited_at” date shown in the Zendesk GUI isn't reflected in the API until the content is “published”, so it can't be used reliably to see if the content is in progress. 

Also looking for information on this. My reviewers shouldn't have to go into the Guide cue every day to “check” if there is content to review. I'd also like the authors to be notified once their work has been published so the reviewer doesn't have to manually follow up in an external channel.