Shayan Moussawi
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Atividade mais recente por Shayan Moussawi-
Shayan Moussawi comentou,
Points 1 and 4 should be alleviated with this new feature of Zendesk Agent workspace which says that Tickets should open at the top of the last unread message: https://support.zendesk.com/hc/en-us...
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Shayan Moussawi comentou,
„when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“ According to Zendesk the Ticket should auto...
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Shayan Moussawi comentou,
Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...
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Shayan Moussawi comentou,
We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...
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Shayan Moussawi comentou,
Is it possible to list all the related Tickets, Users, Organizations?For example if I linked a Ticket to an Organization - I also want to be able to view all linked Tickets to an Organization - pre...
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Shayan Moussawi comentou,
Walter Bellante Hello Walter,Unfortunately not. The banner for creating Dashboards with the new Dashboard builder disappeared for my account. The two dashboard I created while it was still there, ...
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Shayan Moussawi comentou,
Nick Liang Great that it is something you consider.Another feature that would be useful would be to extend the search capabilities in a lookup field to consider the external ID or other profile dat...
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Shayan Moussawi comentou,
"Capture useful info like device, browser, and language by adding an extra step into the bot flow. See Understanding bot flow step types." Is this referring to the collect information step type?I.e...
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Shayan Moussawi criou uma publicação,
Ordering attributes in Sunshine Profiles and Sunshine Events
What I am trying to do is create bulk custom profiles for users to pull data from our other systems into ZenDesk and make it visible in agent workspace. I am facing two major issues: 1. As Zendesk ...
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Shayan Moussawi comentou,
This flow step breaks auto translations ... When I update my flows, they are only updated in their native language. When I switch over to a non native language it displays the very old version of t...