Shayan Moussawi
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Seguindo1 usuário
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Atividade mais recente por Shayan Moussawi-
Shayan Moussawi comentou,
If I understand correctly every single one of these advanced AI features is limited to retail customers / B2C only… Adding on top of that, that the standard model pricing was changed (despite of ...
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Shayan Moussawi comentou,
Question 1:For our use case using or forcing the external ID field would work - the important bit would be that the upload (and perhaps the API as well) could handle create or update functionality:...
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Shayan Moussawi comentou,
Ashwin Raju Is it also possible to use their related attributes in a macro? For example, if a transaction custom object is linked to a Ticket through a lookup field in the Ticket form - would it be...
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Shayan Moussawi comentou,
Ashwin Raju Hello there,Yes I have tested it, and it seems to work - now the order of attributes is equal to the one given in the important details tab.Thank you for the quick fix.
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Shayan Moussawi comentou,
I second this 100%.Zendesk is pushing changes to production without adequately informing their users about it or testing them beforehand. There is a reason why EAPs and Betas exist so I don't see w...
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Shayan Moussawi criou uma publicação,
Time Zone now part of "Important details panel" in user data: Issue with agent workspace display
As of today (24th of April 2023) the Timezone of a customer is part of their important details panel in the User profile.This is not necessarily an issue, however this leads to the problem that the...
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Shayan Moussawi comentou,
Ken Taylor Technically, you wouldn't even need new views for it. You could also use the new filter functionality to let support staff filter the Ticket "complexity" that is ideal for them. I do agr...
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Shayan Moussawi comentou,
Paul Von Thank you for the reply. I am glad this is in the backlog. I have seen that layout builder was suggested to some people who were not satisfied with the agent workspace layout of comments (...
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Shayan Moussawi comentou,
Thomas (internalnote.com) Wow.I just watched your video and I am stunned by how this feature is still not properly implemented yet. I am glad I postponed our implementation after taking an initial ...
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Shayan Moussawi comentou,
Thomas (internalnote.com) You need to use external ID to match users with one another.When a user is created in your system, you need to create it in Zendesk with the given external ID from your sy...