Shayan Moussawi
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Atividade recente por Shayan Moussawi-
Thank you for taking the approach of listening to your customers - although I do hope actual actions are going to follow. For me the pricing announcement is indicative of Zendesk's recent changes a...
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Hello there Zac Garcia,Is the redesign of the agent home dashboard still in development? And if so, is there an EAP planned any time soon?Some things that would help us for the agent dashboard to r...
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Q: Do you have updates on when Skills-based routing will be available for Messaging? A: Yes! We have Omnichannel routing available for Agent Workspace. Resources: Enabling and configuring omnichann...
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With simplified email threading enabled - private comment notifications that agents receive, no longer show the person who posted the comment. This is quite bothersome - are there any plans to upda...
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Hello @Dainne Lucena, There are no additional apps that I have installed. For us, if an external ID was submitted via API, it would be displayed in the customer context panel. The feature also st...
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If you are willing to use another app on top: I recommend the Hide Ticket Fields app. It allows you to hide even the Brand and Form fields. Apart from that, there seems to be some documentation on ...
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Points 1 and 4 should be alleviated with this new feature of Zendesk Agent workspace which says that Tickets should open at the top of the last unread message: https://support.zendesk.com/hc/en-us...
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„when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“ According to Zendesk the Ticket should auto...
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Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...
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We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...