Shayan Moussawi

1. Comunidade
2. Zendesk Suite Q&A

Last week Zendesk introduced a new feature, which would allow agents to see the customer external ID in the user/customer context panel. (there was also a green verified logo right next to it) This...

• Shayan Moussawi
• Editado 20 de agosto de 2022 11:18
• 3 seguidores
• 3 comentários
• 2 votos

1. Comunidade
2. Zendesk APIs

What I am trying to do is create bulk custom profiles for users to pull data from our other systems into ZenDesk and make it visible in agent workspace. I am facing two major issues: 1. As Zendesk ...

• Shayan Moussawi
• Editado 30 de julho de 2022 11:48
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)

  Feature Request Summary:  Currently, under the customer information tab, there is a lot of additional whitespace added that could be better utilized. Zendesk could use that space perfectly to sh...

• Shayan Moussawi
• Criado 3 de julho de 2022 20:59
• 1 seguidor
• 0 comentário
• 2 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  We should be able to customize 2 main properties with the continuous conversations feature that at the moment unfortunately are not customiseable: Ability to customize t...

• Shayan Moussawi
• Editado 9 de abril de 2022 03:51
• 4 seguidores
• 3 comentários
• 4 votos