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Julia Schlichting

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Atividade mais recente por Julia Schlichting
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    Julia Schlichting criou uma publicação,

    Changes on custom fields

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    We are using custom fields and views to structure our data. Since the first set up we applied some changes to the respective fields. Some fields are just renamed, others are deleted and new once ar...

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    Julia Schlichting criou uma publicação,

    Extracting historical data with more than 50k rows

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    I am trying to extract all created tickets from history with additional breakdowns in Zendesk Explore. Unfortunately the limit is reached and I am not able to do it.  Is there any solution to this ...

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    Julia Schlichting comentou,

    I actually compared the reopened tickets for 3 different dates: Ticket solved - Date, Ticket updated - Date and Update - Date. The results are all completely different. Because we missed many ticke...

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    Julia Schlichting criou uma publicação,

    Number of reopened tickets per day

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    I have to report the number of reopened tickets on a daily basis but I cannot find an appropriate timestamp to do it. There are timestamps as ticket solved - date, ticket updated - date or even upd...