Gareth Elsby
-
Atividade total56
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos34
-
Assinaturas11
Visão geral da atividade
Atividade mais recente por Gareth Elsby-
Gareth Elsby comentou,
I think I might have had a little cry of joy when I saw this 😍
-
Gareth Elsby comentou,
How's the Malicious file scanner working for Zendesk?I ask this because 2K games were hacked yesterday, and a malicious actor was able to upload a trojan games launcher to Zendesk's CDN and serve a...
-
Gareth Elsby comentou,
Would it be possible to add an app setting to hide link previews when the app is posting to a Slack channel, please? We're using slack side convos quite heavily in the support team and paste many t...
-
Gareth Elsby comentou,
We've discovered a similar issue when launching side conversations this week. If an agent is composing a side convo and clicks the 'view events' button in the main window, the whole side-convo draf...
-
Gareth Elsby comentou,
+1 for Zendesk quicktab. Its a must-have for any Zendesk agent to get rid of multiple open tabs.Although +1 on the OP because this feature is sorely needed!
-
Gareth Elsby comentou,
I've seen this behaviour in the wild in a previous role that affected our timesheet approvals process. The solution we came up with was to hide a hyperlink in the email that was designed as 'honeyt...
-
Gareth Elsby comentou,
We're about to launch problem/incident tickets on our team and it's super disappointing that we can't get the problem subject data against the linked incidents report. We want to share this informa...
-
Gareth Elsby comentou,
Hello all, Our team of 150+ agents at Hopin desperately want this feature as well. Wading through comment history can be very time consuming, especially when an issue is escalated to another group ...
-
Gareth Elsby comentou,
We have also highlighted this to Zendesk as a security issue after having it highlighted by our internal bug bounty program. Malicious actors are able to upload attachments via a support ticket. Ou...
-
Gareth Elsby comentou,
Hi Tim McLean are sunshine profile attributes as trigger conditions on the roadmap? We'd really like to record our customer health score in zendesk and provide a faster response to customers that a...