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Rhonda Ward

Entrou em 12 de jun. de 2023

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Última atividade em 06 de dez. de 2023

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Atividade mais recente por Rhonda Ward

Rhonda Ward comentou,

ComentárioTeam members and groups

Is there a way to assign a specific default role when creating new agents?

Exibir comentário · Publicado 19 de jul. de 2023 · Rhonda Ward

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Rhonda Ward comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Jahn; this is the preview you see when you hover over a ticket.  Here is a screenshot:

Exibir comentário · Publicado 11 de jul. de 2023 · Rhonda Ward

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Rhonda Ward criou uma publicação,

Publicação Feedback - Ticketing system (Support)

I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane?   It would be ideal if we could include alternate information on the left side of the pane.  Curently the ticket tags are all that is visible and that is not particularly helpful for our org.

Publicado 11 de jul. de 2023 · Rhonda Ward

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Rhonda Ward criou uma publicação,

Publicação Q&A - Account and billing

Can anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?

 

 

Editado 28 de jun. de 2023 · Rhonda Ward

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Rhonda Ward comentou,

ComentárioBusiness rules

Apologies if I have missed this - but is there a way to restrict agents from creating new tags?

Exibir comentário · Publicado 27 de jun. de 2023 · Rhonda Ward

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Rhonda Ward comentou,

ComentárioHow to fix access issues

Ok great!  Thank you!

 

Exibir comentário · Publicado 27 de jun. de 2023 · Rhonda Ward

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Rhonda Ward comentou,

ComentárioHow to fix access issues

If we import users already in there, will they have 2 accounts/profiles in Zendesk?  Or are their existing profiles overwritten?

Exibir comentário · Publicado 27 de jun. de 2023 · Rhonda Ward

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Rhonda Ward comentou,

ComentárioHow to fix access issues

Hiedi Kysther most were created when the Sandbox was generated.  Is the best way to import them anyway so they receive the invite?

Exibir comentário · Publicado 26 de jun. de 2023 · Rhonda Ward

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Rhonda Ward comentou,

ComentárioHow to fix access issues

We are planning to provide Sandbox access to all team members as a training component.  What is the best way to invite users to access the sandbox?  All users were copied into the sandbox when it was created.  Do we have to send individual invitations?  What is the best route to take?

Exibir comentário · Publicado 23 de jun. de 2023 · Rhonda Ward

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Rhonda Ward criou uma publicação,

Publicação Q&A - Tickets and email

Hello all: 

We are having issues with tickets re-bolding even though they have been read, and there has been no update.  This has been going on since Friday.  Has anyone else experienced this issue?  Were you able tor resolve it?  If so, can you please share your approach?

Thanks in advance. 

Publicado 12 de jun. de 2023 · Rhonda Ward

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