Thomas D'Hoe

1. Comunidade
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Using a Play button-centered workflow

Hi George, Unfortunately the Play Mode is always showing the next available ticket. I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that ...

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• Thomas D'Hoe
• Criado 29 de novembro de 2019 05:54
• 0 voto

1. Comunidade
2. Zendesk on Suite best practices
3. Full circle: Leveraging SLAs to drive team performance

Hi, Is an SLA just fired one or can it change when tickets are update? For example agent group A has a FRT of 8h for tickets with a high prio. When updating the ticket the agent group is changing f...

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• Thomas D'Hoe
• Criado 12 de abril de 2019 23:34
• 0 voto

1. Comunidade
2. Zendesk on Suite best practices
3. Improve escalation workflows using macros

Hi Brett, Thanks for sharing this. Question: how is your report in Explore looking at to track escalation tickets? Thanks

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• Thomas D'Hoe
• Criado 19 de março de 2019 20:17
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Indeed, there where some problems.

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• Thomas D'Hoe
• Criado 28 de março de 2018 16:11
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

Hi everyone, Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day? I have an example where the survey questio...

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• Thomas D'Hoe
• Criado 28 de março de 2018 10:32
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Email Trigger based on custom date field

+1

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• Thomas D'Hoe
• Criado 11 de outubro de 2017 19:45
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Restricting Satisfaction Surveys by Date

James, Thanks! I need also the same thing as you!  

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• Thomas D'Hoe
• Criado 4 de outubro de 2017 19:08
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

C'mon Zendesk! Move on this one please. Thanks!

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• Thomas D'Hoe
• Criado 13 de setembro de 2017 09:50
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

Check!

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• Thomas D'Hoe
• Criado 17 de março de 2017 15:09
• 0 voto