Tobias Hermanns

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

Yes, please!

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• Tobias Hermanns
• Criado 17 de dezembro de 2018 11:23
• 1 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Shashank, thanks for feedback me. I just want to tell you more about our use case, to understand it. We´re working in a Team, with 15 people, doing Support. We upgrade to Zendesk Enterprise Suit...

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• Tobias Hermanns
• Criado 10 de dezembro de 2018 10:51
• 1 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Shashank,   can you update us here  :)?

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• Tobias Hermanns
• Criado 5 de dezembro de 2018 15:43
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Shashank,   can you make "near future" more visible?   Thanks.

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• Tobias Hermanns
• Criado 5 de novembro de 2018 15:20
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Nicole   We´ve some case that we use "Next-Reply" SLA. In case we send customer: "Your appointment is confirmed tomorrow at 9am". We put the case to On-Hold. Now customer reply with: "OK, thanks, g...

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• Tobias Hermanns
• Criado 27 de setembro de 2018 07:21
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Trigger Received At

Nicole,   we´ve since years E-Mail address per country   support@....de support@...nl support@...at .. We know have experience with Zendesk Guide and develop our Self-Help Center. So from now onwar...

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• Tobias Hermanns
• Criado 26 de setembro de 2018 15:05
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Trigger Received At

+1   We´ve a use case, where we want forward people to our Helpcenter and block Mail one by one...   By over 100 Mail address it´s hard to setup 98, instead of 2.    

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• Tobias Hermanns
• Criado 14 de setembro de 2018 10:35
• 4 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Ramin,   we´re waiting also since March for this feature.   Is there any new roadmap for that now?   Thanks.

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• Tobias Hermanns
• Criado 10 de setembro de 2018 12:52
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

+1

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• Tobias Hermanns
• Criado 30 de agosto de 2018 08:56
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. How to view a list of all Organizations, with the Organization fields as the columns?

We also need it.   We have "Gold Partner" they´re flagged in Organization.   I want do a View where showing me all "Gold" and their Agent.

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• Tobias Hermanns
• Criado 5 de julho de 2018 14:11
• 2 votos