Russell Fewing
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Russell Fewing comentou,
@elizabeth - Ok, understand now. Basically the manual version of what we do with Soundswitch.
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Russell Fewing comentou,
Thank you anyway @Elizabeth. So when a call comes in via Talk, we switch from PC speaker to headset using a little util called SoundSwitch. It is OK, but we have to remember to switch back after a ...
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Russell Fewing comentou,
@Elizabeth (or @Stephen), do you have a solution that allows Talk agents to hear incoming calls ringing through the PC speaker and then handle the calls via headset? Any details would be much appre...
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Russell Fewing comentou,
The Cisco Jabber (+ light) is a nice solution, but am I correct in thinking that we will not see the incoming callers number in the jabber window, just the Talk number? I also suspect that this mig...
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Russell Fewing comentou,
A possible solution that we are now using is 'SoundSwitch' - a small freebie app on Github. You set up a shortcut key to switch between audio from speakers and audio on headset, and you can switch ...
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Russell Fewing comentou,
+1 We have the same concern. Agents often step away from their desk to configure hardware etc. they do not always go offline from Chat, especially when they only plan to be away for one minute.