Drey Tee

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on first reply time

Looks good if agents are assignees before answer and ticket gets attached to the agent until Solved.Otherwise (we have  few agents who answer tickets freely on their shifts and by the time reporte ...

• Visualizar comentário
• Drey Tee
• Criado 27 de abril de 2021 16:01
• 1 voto

1. Explore
2. ...
3. How to build dashboards
4. How do I add a date in Explore scheduled dashboard deliveries?

Can I add a yesterday date for previous day report?

• Visualizar comentário
• Drey Tee
• Criado 26 de fevereiro de 2021 14:20
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. No Data error message in Explore, Can we change it?

Totally agree with all commenters.It's ridiculous to send such a message even to colleagues and of course to customers. Any workaround maybe?

• Visualizar comentário
• Drey Tee
• Criado 22 de fevereiro de 2021 17:59
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Totally agree with all commenters. Explore still lack such feature. Please prioritize the task to implement this faster

• Visualizar comentário
• Drey Tee
• Criado 14 de outubro de 2020 15:01
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

Just wanted to add my 5 cents: It's really frustrating when Pausable update time doesn't really pauses after setting status to On-hold (this status really means "waiting for a 3rd party", so the ti...

• Visualizar comentário
• Drey Tee
• Criado 1 de outubro de 2020 14:59
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

Absolutely agree with all people in this topic. When export screws the data you see in report/dashboard - it's really unusable.Please raise this issue priority.

• Visualizar comentário
• Drey Tee
• Criado 23 de junho de 2020 11:33
• 1 voto