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Sham Moodley

Entrou em 16 de out. de 2021

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Última atividade em 25 de out. de 2021

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Atividade mais recente por Sham Moodley

Sham Moodley comentou,

ComentárioBusiness rules

Hi Jason, 

Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems like it is written for that organization, instead of me writing the same article multiple times but just changing the organization name. Hope this helps

Exibir comentário · Publicado 11 de ago. de 2021 · Sham Moodley

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Sham Moodley comentou,

ComentárioBusiness rules

Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name? 

Exibir comentário · Publicado 10 de ago. de 2021 · Sham Moodley

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Sham Moodley comentou,

ComentárioUsing the knowledge base in Help Center

I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get the following message (image below)

Exibir comentário · Publicado 03 de ago. de 2021 · Sham Moodley

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