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Beth Terry

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Atividade mais recente por Beth Terry
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    Beth Terry comentou,

    Hi Lou, I have a good start with what you provided with a few edits so I could sort by ticket count. At this point I have: Metrics: (Count) Tickets  Rows: Requester name From there, I can select So...

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    Beth Terry comentou,

    It seems that merging may be best so that all of the ticket information can still be affiliated with the user. Is there a downside to merging?

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    Beth Terry criou uma publicação,

    tickets by requestor

    Respondida

    reporting question: We are an internal helpdesk and management has requested a listing of top requesters. We would like to look at this primarily by month but also potentially by week as well as ye...

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    Beth Terry comentou,

    I see that but it says the number is already being used by another user. When I search by phone number instead of user name, I find that as a separate "user" with a separate set of tickets. Is this...

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    Beth Terry criou uma publicação,

    Incoming tickets via text

    We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we can more easily identify/validate them? This is for in-house users only. 

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    Beth Terry comentou,

    Yes, please! This would be very helpful. As others have stated, relying on email alerts or manually refreshing the browser are not reliable alternatives to having an auto-refresh feature similar to...