Sebastiaan Wijchers
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Sebastiaan Wijchers comentou,
Hello Enzo, How big is the file you're downloading in Zendesk? Is it 1.9MB like the original, or way smaller?You should POST the file, there is a curl example in the documentation:https://developer...
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Sebastiaan Wijchers comentou,
Hello Mia, What you'd like to change is called the 'recipient' address. As far as I know you cannot do this with triggers. I've built some (private) custom solutions in the past, but there's a publ...
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Sebastiaan Wijchers comentou,
Hello Tamara, Options are very limited, so colored text or backgrounds will be stripped. Only the basic table structure will remain. With kind regards, SebastiaanSparkly ⭐
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Sebastiaan Wijchers comentou,
Hello Pascal, It's correct you cannot manage the width of columns, it will somewhat auto-adjust to the content of the columns. Zendesk will strip any properties that would set the width of a column...
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Sebastiaan Wijchers comentou,
Hello Elizabeth, All communication to the requester (unlike CCs) is fired by triggers. So you probably have a trigger with the condition "Ticket is Created" and the action "Email user (requester)"....
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Sebastiaan Wijchers criou uma publicação,
Recover (soft) deleted user
When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't be recovered, only permanently deleted. I'd love to see the functionality (bo...
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Sebastiaan Wijchers comentou,
You're welcome, and don't worry! If you want to know more about the date helper and formatting etc, you can have a look at the documentation: https://developer.zendesk.com/apps/docs/help-center-tem...
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Sebastiaan Wijchers comentou,
Hey Stefano, When you go to 'Customize design' and click the 'Edit code' button of your theme. Look for the file: 'home_page.hbs' Starting at line 39 you'll find something like this: {{#if prom...
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Sebastiaan Wijchers comentou,
Jonathan was quicker, but I wanted to suggest the same. You can use a Mail API like text: That will solve the ticket when they add that exact phrase to their reply:
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Sebastiaan Wijchers comentou,
Hello Jeff, That's currently not possible. Once it is, I'll make sure to add it to the app. With kind regards, Sebastiaan