Pedro Rodrigues
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Atividade recente por Pedro Rodrigues-
Thanks for sharing, Thomas. I don't see Zendesk's posture regarding this as "doesn't seem to give a damn", though. Because the feature request can already be achieved natively (with multiple separa...
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+1 This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.
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Awesome, thanks Violeta!
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The reply above is a bit misleading... Reopens seems to refer to Solved tickets whose update reopens them, i.e. their status changes to Open (source article; "Reopened Tickets: The percentage of re...
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Thanks, Dan! Organizations had slipped my mind, just added 👍
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Also, any plans to have any kind of auditable data for Chat? And/or usage data like for triggers, e.g. by accessing https://example.zendesk.com/api/v2/triggers.json?include=usage_30d
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Hi, are there any logs for changes in Guide/HC?
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A question for everyone out there: how do you identify a follow-up created from a closed Facebook or Twitter ticket? Since we can't add a "Channel is Closed Ticket" condition (because in this case ...
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Hi Joseph, thanks for the heads up! Out of curiosity, regardless of which option we choose, there are a few challenges here. 1. If that parent ticket is changed to Closed, for example, and some use...
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+1