Pedro Rodrigues
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Atividade total186
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Última atividade
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Votos32
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Assinaturas133
Comentários
Votos em atividade por Pedro Rodrigues-
Ideally, I'd add to the feature request the ability, as an admin, to select what is preserved (e.g. besides Group and/or Assignee, a couple of cornerstone custom fields).
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+1 This already exists for Triggers, all that's missing are Automations and Views. It looks like a quick win, but I'm guessing it's more complicated than it seems.
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+1
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Hi, are there any logs for changes in Guide/HC?
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I'd like to highlight the need to include user-level mergers in the audit
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Also, any plans to have any kind of auditable data for Chat? And/or usage data like for triggers, e.g. by accessing https://example.zendesk.com/api/v2/triggers.json?include=usage_30d
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+1
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The reply above is a bit misleading... Reopens seems to refer to Solved tickets whose update reopens them, i.e. their status changes to Open (source article; "Reopened Tickets: The percentage of re...
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Awesome, thanks Violeta!
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A question for everyone out there: how do you identify a follow-up created from a closed Facebook or Twitter ticket? Since we can't add a "Channel is Closed Ticket" condition (because in this case ...