Shehryar Khaliq Lodhi
Product Owner (CRM)
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Atividade mais recente por Shehryar Khaliq Lodhi-
Shehryar Khaliq Lodhi comentou,
Hi can we add a chat activity log in the chat dashboard which can be only visible to the admins?
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Shehryar Khaliq Lodhi comentou,
Please do we have an update on this?
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Shehryar Khaliq Lodhi comentou,
+1+1 one more support
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Shehryar Khaliq Lodhi comentou,
Yes, +1 for this please need this very urgent as per the business requirements.
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Shehryar Khaliq Lodhi criou uma publicação,
Custom Ticket status for brand specific
Hi, Can we have brand-specific ticket statuses I don't wanna show ticket statuses to every brand there are some statuses that I wanna show for one brand. Is there a workaround for this so please ...
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Shehryar Khaliq Lodhi criou uma publicação,
Agent chat roles
Judging by the system behavior the chat dashboard should not be able to be viewed by the agents as I am seeing that most agents can also view the agent list. There should be additional custom roles...
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Shehryar Khaliq Lodhi comentou,
Need a response on this as already I have discussed this with your representatives before. "Ryan Rosales"
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Shehryar Khaliq Lodhi criou uma publicação,
Zendesk Ticket view should have an option "Jump to Oldest message"
Hi, I see that we have an option to jump to the latest message but need an option of "jump to oldest message" in the ticket view please this is really making a burden for us to keep on scrolling th...
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Shehryar Khaliq Lodhi comentou,
so when this feature on roadmap will be inline
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Shehryar Khaliq Lodhi criou uma publicação,
Emojis in Chat triggers
This is really a feature which shoudl be added as an prioirty in pipeline of new fetaures. There should be option of adding Emojis in triggers as well, Weather they are chat triggers or agent works...