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Aleena Khan
Entrou em 30 de dez. de 2021
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Última atividade em 07 de mar. de 2022
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Atividade mais recente por Aleena Khan
Aleena Khan comentou,
@... Sure - happy to chat. Please feel free to reach out.
Exibir comentário · Publicado 24 de fev. de 2022 · Aleena Khan
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Aleena Khan comentou,
Does anyone have any suggestions on how to modify the Take It trigger to not automatically assigned merged tickets to the person who merged the ticket? I was thinking the only path would be by using tags, but was unsure.
Exibir comentário · Publicado 16 de fev. de 2022 · Aleena Khan
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Aleena Khan comentou,
Hi, I don't understand the point of the Customers page. When you have a large list of customers, it seems natural to be able to filter by a list or sort them in a certain way, without having to pay for an add-on. Otherwise it's a giant list without a purpose! Can Zendesk take a look at implementing this?
Exibir comentário · Publicado 16 de fev. de 2022 · Aleena Khan
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Aleena Khan comentou,
This is surprising that this feature is missing, especially since Zendesk Sell has it. We have a need for this - it is too easy to mistype the email address an agent hears on a call with a customer and can lead to confusion and frustration on both sides.
Exibir comentário · Publicado 13 de jan. de 2022 · Aleena Khan
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Aleena Khan comentou,
I agree, it is really frustrating to not be able to require it within the platform when you're actually in the ticket. How can agents check hundreds of emails to remind a day?
Exibir comentário · Publicado 05 de jan. de 2022 · Aleena Khan
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Aleena Khan comentou,
@... I'll upvote this thread. As someone newly implementing Zendesk, I was very surprised not to see this feature available and it made the implementation that much more difficult. We will undoubtedly be changing our ticket issue categories as we learn and evolve.
The workaround which we've preliminarily tested is to make sure all tags related to issue types are set up a particular way - so "_cat" at the end of each tag so that in future reports, we pull the old issue types in as well. The tag at least seems to remain with the ticket, even if the value is deleted.
Exibir comentário · Publicado 30 de dez. de 2021 · Aleena Khan
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Aleena Khan comentou,
I agree, this seems like table stakes. What is the ETA for this?
In the meantime Chad Reynolds thanks for the pro tip. I'll give it a try.
Exibir comentário · Publicado 30 de dez. de 2021 · Aleena Khan
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Aleena Khan comentou,
I agree, this is important and it's hard to connect with customers if it's not an option to help them understand who is calling. Is this something Twilio can at least support?
Also, if we can't make outbound calls through toll free numbers that are recognizable, how can we make sure someone on the other line picks up?
Exibir comentário · Publicado 30 de dez. de 2021 · Aleena Khan
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