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mnemosyne

Entrou em 29 de out. de 2021

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mnemosyne comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

There are scores of other ticketing systems that achieve this yet do not violate audit requirements (such as maintaining a history of when an item is modified and what was modified). Besides, why would history be lost? Why not design it so that all previous information in the ticket is saved like a version history as you see in products like SharePoint Online, etc.

I mean this only for administrators and not for end users. If you can't trust the administrators or technicians behind the system, that's not a fault of the system but rather in personnel. 

Exibir comentário · Editado 18 de jul. de 2022 · mnemosyne

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mnemosyne criou uma publicação,

Publicação Feedback - Ticketing system (Support)

I understand the reason why people might not want the ability to edit previous replies in a ticket, however, this should not be a setting that's hardcoded into this system. We use tickets to track monthly internal audits and not having the ability to edit a response is frustrating. 

Please create a setting that allows for us to enable or disable the editing of tickets. This is a very basic feature in free help desk offerings out there.

Publicado 15 de jul. de 2022 · mnemosyne

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mnemosyne comentou,

ComentárioViews, ticket status, and ticket fields

Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. How are we in 2022 and still asking for this level of basic functionality from a Ticketing app?

Exibir comentário · Publicado 03 de mai. de 2022 · mnemosyne

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mnemosyne comentou,

ComentárioTicket customization

Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but they typically need to add times, with potential ability to add multiple dates and times.

Exibir comentário · Publicado 12 de nov. de 2021 · mnemosyne

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mnemosyne comentou,

Comentário na comunidade Q&A - Tickets and email

That was it. 

It would be helpful if the UI expanded the tag to show the problem. The default view is to have tags hidden. 

Still, strange that it had a PTO tag instead of matching the field value. Thanks for your help. 

Exibir comentário · Publicado 02 de nov. de 2021 · mnemosyne

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mnemosyne comentou,

ComentárioEnd users and organizations

@Aimee Spanier

Working now! Thanks!

Exibir comentário · Editado 02 de nov. de 2021 · mnemosyne

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mnemosyne criou uma publicação,

Publicação Q&A - Tickets and email

I can't understand why these two tags are not unique? Is the "PTO" tag being used elsewhere I might not be aware of? This is a new environment.

Publicado 02 de nov. de 2021 · mnemosyne

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mnemosyne comentou,

ComentárioEnd users and organizations

Dave Dyson (yahoo end-user) any ETA on a fix?

Exibir comentário · Publicado 02 de nov. de 2021 · mnemosyne

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mnemosyne comentou,

ComentárioEnd users and organizations

Brett Bowser this request was made 7 months ago.

Still having the same problem. Doesn't look like this was ever fixed.

Exibir comentário · Publicado 29 de out. de 2021 · mnemosyne

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mnemosyne criou uma publicação,

Publicação Feedback - Ticketing system (Support)

For example: https://support.zendesk.com/fast.wistia.net/embed/iframe/i0lqhz1m1n?popover=true

I wanted to watch a video about how the custom fields for users is utilized but it doesn't work. This isn't the first, second or even third time I've found broken links in the documentation. How am I supposed to rely on these support pages if many of the embedded links or videos don't even work?

Publicado 29 de out. de 2021 · mnemosyne

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