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Jeroen Mulder

Entrou em 20 de fev. de 2022

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Última atividade em 23 de dez. de 2022

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Jeroen Mulder comentou,

ComentárioHelp with Web Widget

Hi,

This is something I am interested in as well.

Maybe this thread can also help?

It often does not work even when I check the window.navigator.language in the inspect Console window

https://support.zendesk.com/hc/en-us/articles/4408825567002-Managing-offline-form-settings 

 

Exibir comentário · Publicado 23 de dez. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioSetting up Zendesk Chat

When I would like to set my local fixed to one language According to the API documentation I could use: zE('webWidget', 'setLocale', 'de');

WHERE would I add it to the code?

I found where to add it...

Just follow this example

https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/quickstart-tutorials/web-widget-javascript-apis/ 



<
!-- Start of Zendesk Widget script -->

<script id="ze-snippet" src="https://static.zdassets.com/ekr/YOUR_SNIPPET_KEY">

script>

<!-- End of Zendesk Widget script -->


Exibir comentário · Editado 23 de dez. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioSetting up Zendesk Chat

once again I added a form. The pre chat form. Can't get it to work. Did I forget a , or a {}?

OK. I found it. Not 1 comma but a lot :-). It works now.


Exibir comentário · Editado 07 de nov. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioSetting up Zendesk Chat

Thanks! That did the trick.

Exibir comentário · Publicado 26 de out. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioSetting up Zendesk Chat

Hi,

I used the above example in the document_head.hbs on the Help Center template.

I did manage to change the offlineform text but I can't manage to change the concierge text as well.

Do I make an error in the {} position?

I forgot a ',' as can be read below in the comment of Dave Dyson.

Fixed the error in the script so people can copy it.

Exibir comentário · Editado 26 de out. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hi,

It is fixed in the sense that it opens a PDF in the webbrowser. There is still a download button so the problem of uncontrolled copies is still there. Is it possible to embed the pdf such that it is no longer downloadable?

Exibir comentário · Publicado 16 de set. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioManaging Talk

I also want a transcription of current messages so I can translate them to Dutch.

It would be really handy if I can get those messages as transcription so I do not have to type them myself. Did anyone already transcribe the EN versions?

Exibir comentário · Publicado 10 de ago. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioSetting up Zendesk Guide

Hi,

I have set my entire help center to signed-in users only.

Is there a way to have "some articles" viewable by unregistered users?


What does visible to Everyone mean in this context?

Exibir comentário · Publicado 20 de abr. de 2022 · Jeroen Mulder

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Jeroen Mulder comentou,

ComentárioSecurity and user access in Zendesk Support

Is there a way to first have a self registered user approved by an agent?

The idea is that we (as an organisation) can determine if we approve the registered email address just by reading the motivation and clicking accept or reject.

This would prevent users being able to go to the help center once they have registered themselves and see all kind of "registered user only" information.

Exibir comentário · Publicado 16 de mar. de 2022 · Jeroen Mulder

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Jeroen Mulder criou uma publicação,

Publicação Feedback - Help Center (Guide)

Post Title: 

HelpCenter artiles: View pdf in browser

Feature Request Summary: 

When creating a helpdesk article with a pdf attached customers can only downloads the pdf. I would like to have it diplayed in the browser.

Description/Use Cases: 

When an attachement is clicked in a help article it is downloaded to the customers pc.

Instead I would like the option of opening it in a browser.

This prevents all kind of uncontrolled copies being downloaded and makes it easier to always keep the latest version available for viewing.

Business impact of limitation or missing feature:

This will be a big win since less uncontrolled copies circulate in the field

Other necessary information or resources:

Would also be handy for other attachements like pptx. But if for security reasons only pdf can be viewed inline then converting to pdf is always possible for many file formats

Publicado 02 de mar. de 2022 · Jeroen Mulder

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