Jules Chan

Is it possible for "Column"  Visualization Type to assign different colors per value? For example, I want to compare number of tickets for Service and Incidents per month. But upon using this Column Vis Type, it only shows 1 color for both Service and Incident counts. I wanted to show all Service with color blue, then Incidents would be red. Is it possible? It is showing me 1 selection of color only, based on SLA tickets metric. I can do it on other Visualization type.

Hi All, we would like to setup our help centre for end users and ask them to sign in to be able to monitor their raised tickets. But we would like to limit end user registration to our company email accounts only (will not allow external email such as gmail/yahoo/etc). Is this possible? 

Hi Elaine,

yes, i tried to use adding total of result but not getting the correct computation. Tried to check on 1 ticket only, it does not give me correct total of on hold status if I computed manually.

Hi team, would like to ask only what would be the formula if I would only like to get the over all total number of hrs/days a ticket is put to on hold status? Can it be calculated also if the ticket is still in on hold status as of the moment?

Tried to use formulas above but it does not provide the over all total. it provides duration only each time the ticket was put to on hold status

For example, a ticket was put to on hold like 5 times in its life cycle, and ticket is still on hold today, would I be able to get the overall count the ticket is put to on hold and the running time until the day I extracted the report which is today?

thank you in advance