Hire Technologies

Works fine for us, via outlook using office365. But yes, you need to do an unsuspend on the zendesk side, which can be done in bulk if you have a high volume of tickets. We have our suspend notification threshold set to 10 minutes, so that we know right away if a suspended ticket comes in.

 

That being said, we rarely get any other suspended tickets, so anything that slips through a couple times a year doesn't hurt.

This is already a feature, but apparently nobody realizes it?

Just forward the email to this exact format:

support+id PUT TICKET NUMBER HERE@YOUR SUBDOMAIN HERE.zendesk.com

for example:

support+id5248@joescomputerhelp.zendesk.com (Yes you include the + sign)

follow me for more recipes...