Jamie Danjoint

1. Guide
2. ...
3. Answer Bot
4. Why do I see tickets with the requester set to Unknown (Answer Bot)?

I'm struggling to see the value of why a ticket is created if Answer Bot provided a resolution to the use BEFORE the ticket was created. This is noise to me in my ticketing system and would rather ...

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• Jamie Danjoint
• Criado 8 de agosto de 2022 02:14
• 0 voto

1. Talk
2. ...
3. Using Talk and Text
4. Can I make outbound calls with my toll-free number?

Agreed with Gravity CX Zendesk Admin! We've been using the toll-free number to make outbound calls until I saw an article that we shouldn't do that so I set a non-toll free number as the outbound a...

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• Jamie Danjoint
• Criado 7 de agosto de 2022 21:10
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature request: ability to set text inputs on custom form fields through macros.

We have this need as well to track Release Versions when a user reports an issue that was caused due to a specific product release. It allows us as a Support organization to track the impact on our...

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• Jamie Danjoint
• Criado 7 de agosto de 2022 05:24
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Bulk Import Ticket Field Values

I'm also in need of this functionality. As a software provider, when we release new product and functionality, we have to update existing fields to include this information for proper tracking of S...

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• Jamie Danjoint
• Criado 5 de agosto de 2022 20:18
• 0 voto

1. Zendesk Suite
2. Managing cross-product features
3. What is a Pod?

I'm not seeing our pod information in Admin or the status page. What am I missing?

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• Jamie Danjoint
• Criado 23 de maio de 2022 23:25
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Can we please get an update on this functionality. This is causing such a poor user experience for our customers, which has resulted in several escalations. I may have to switch back to Zoom Phones...

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• Jamie Danjoint
• Criado 17 de maio de 2022 14:11
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

I actually need this functionality often! Q: What will trigger the need for you to merge an org?A: Could be a couple of reasons: 1) Bad data entry by a ZD user or a SFDC user (we integrate) OR 2) W...

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• Jamie Danjoint
• Criado 4 de maio de 2022 20:59
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

We have a client that is a global franchise organization. Each franchise has their own contract with us, which in turn means they have their own Organization record. We have a dedicated team to Sup...

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• Jamie Danjoint
• Criado 17 de março de 2022 04:03
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Import from Intercom

I need this now and the only way is API. 

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• Jamie Danjoint
• Criado 14 de março de 2022 18:12
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

We have a HUGE focus on our Knowledge Content and just hired a Knowledge Content Manager. We have a tremendous need to use the templates directly in Guide as we are bringing articles over from a 3r...

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• Jamie Danjoint
• Criado 14 de março de 2022 16:42
• 5 votos