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Hamish Lang

Entrou em 28 de nov. de 2022

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Última atividade em 24 de nov. de 2024

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Hamish Lang comentou,

ComentárioAccounts and billing

Hi Team,

Where can I place feedback around the UI for the pop-out menu? Really not a fan of it at all, does not make nagivating around any easier.

 

Cheers!

Exibir comentário · Publicado 24 de nov. de 2024 · Hamish Lang

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Hamish Lang comentou,

ComentárioWorking with articles in the knowledge base

Hey Zendesk,
The removal of classes means that although the Content Block editor allows text formatting within Tables, these are removed when you publish or save. So you can't center text in a table due to the way the classes get removed. This doesn't make sense as users should be able to format content within tables

Exibir comentário · Publicado 19 de mar. de 2024 · Hamish Lang

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Hamish Lang comentou,

ComentárioHow to create and update reports

Was scratching my head as to why the filter wasn't working so thanks for this!

Any reason why though Tags are offered as filter if they don't work? Would seem wise to remove them if they don't function. 

Exibir comentário · Publicado 08 de ago. de 2023 · Hamish Lang

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Hamish Lang comentou,

ComentárioCustomizing reports

Pretty wild the lack of conditional formatting available for attributes and just the whole table itself. 

Please take some inspiration from Google Sheets in terms of the ease of functionality to set this up in GUI rather than having to manually code everything. 

Exibir comentário · Publicado 28 de jul. de 2023 · Hamish Lang

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Hamish Lang comentou,

ComentárioUsing themes and customizing your Help Center

For ZCLI, should the sub-domain be the un-host mapped URL? I've tried logging in using the host mapped one but didn't work, reverting to the .zendesk URL worked though. Might be worth adding to the article for dummies like me if that's the case.

In ZAT previously you could use the host mapped URL for the preview. 

Exibir comentário · Publicado 18 de jul. de 2023 · Hamish Lang

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Hamish Lang comentou,

ComentárioUsing themes and customizing your Help Center

Can we look to please add more information to this article around the limits for the following things: 

- Total amount of values in an option array (article states minimum 1 but I'm unsure on maximum)

- Character limits for labels and descriptions

- Character limits within text fields (I think this is 999)

- Max quantity of variable objects (I realise this is 200 but would be helpful to have all of this information centralised). 

Many thanks

Exibir comentário · Publicado 04 de jan. de 2023 · Hamish Lang

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Hamish Lang criou uma publicação,

Publicação Feedback - Help Center (Guide)

Hoping if anyone has any advice. I've found that when sharing Zendesk Guide article links in Slack, irrespective of the brand or company, links will not unfurl / preview in Slack. EXCEPT for Zendesk's own Help Centre. 

Exploring the data in the head of the document doesn't show any extra data within Zendesks own Help Centre, so I'm a little lost as to why article links do no unfurl: 

Desired outcome: 
Example of other help centres links not unfurling (despite them all having Title, description and icon links in the document head): 


These links were all posted individually btw, I'm aware that Slack has it's own rules as to when it unfurls. But through testing, it appears Zendesks own HC works perfect every time, and any other Zendesk Guide based HC will not work. 

Publicado 28 de nov. de 2022 · Hamish Lang

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