Anastasiia Jacobsen
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Anastasiia Jacobsen comentou,
Hi Orsolya, Thank you for taking care of this. Yes, I am aware. We have our system closed and available only for logging in users. I am looking forward to the change! Regards, Anastasiia
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Anastasiia Jacobsen criou uma publicação,
Explore for Help Desk statistics - user data
Hi, I noticed there were some posts and comments that Zendesk users need to have customer data statistics to be recorded and reported (not just # views), but also:- what company has viewed article...
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Anastasiia Jacobsen comentou,
Hi Marie-Cathine, Thanks, I could not find it in ticketing system neither. Where can I submit feature request for Explore to be able to see number of people logged in and who, when, and what view...
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Anastasiia Jacobsen comentou,
Hi Dave! Does that mean, I cannot sort out our company Guide testers that login from personal accounts, from real users? Regards, Anastasia