Pesquisas recentes
Sem pesquisas recentes

Sara Beaudet
Entrou em 21 de jul. de 2022
·
Última atividade em 19 de jan. de 2023
Seguindo
0
Seguidores
0
Atividade total
6
Votos
1
Assinaturas
2
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Sara Beaudet
Sara Beaudet comentou,
Echoing Josh's comment above. I'm super excited about the custom ticket statuses, but it isn't showing up on my account either.
Edit: We haven't enabled Agent Workspaces which is likely why. It might be nice to throw that requirement in a callout for folks, I glanced over it without much thought
Exibir comentário · Editado 19 de jan. de 2023 · Sara Beaudet
0
Seguidores
1
Votos
0
Comentários
Sara Beaudet criou uma publicação,
It'd be immensely helpful if I could create a view which filters by the last person to update a ticket. I have some tickets which remain Open to avoid certain automation, and I'd appreciate being able to filter those tickets to just those where the last response was not by me.
Alternatively a filter where I can do "Hours since latest assignee update > Hours since latest requester update" would suffice
Publicado 27 de set. de 2022 · Sara Beaudet
2
Seguidores
3
Votos
2
Comentários
Sara Beaudet criou uma publicação,
Hey guys! Something my teammates and I have noticed is that some ticket responses will generate a hyperlink to the ticket on the ticket's number:
But then other tickets don't:
I think this might be due to the assignee/vs follower status and the other colleague I know has also investigated this a little agrees.
It's a very minor annoyance in a system that I otherwise love very much, but I think that most people would probably prefer being able to click on the hyperlink regardless of whether they're assigned or not, as oftentimes several agents need to collaborate on tickets.
Thanks,
Sara:)
Publicado 21 de jul. de 2022 · Sara Beaudet
1
Seguidor
3
Votos
1
Comentário