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Nacho Cardozo

Entrou em 18 de out. de 2022

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Última atividade em 08 de jun. de 2023

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Nacho Cardozo comentou,

ComentárioTicket basics

Image resizing using the up and down arrow keys is not supported.

Is there any workaround to easily resize images? It is painful to resize using the little square in the corner and dragging the mouse, especially when the images are large and you need to include multiple images - ex. when sending screenshots with steps to take when using an app.

For example, the Discourse composer is great, it gives you 3 size options:

Thanks!

Exibir comentário · Editado 08 de jun. de 2023 · Nacho Cardozo

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Nacho Cardozo comentou,

ComentárioWeb Widget (Classic) documentation

Hi! Our team needs to share our "report an issue" form with some customers/teams that need to report issues about our product, so we were wondering if there is some way to have the form exist somewhere as the main thing within a page and not as a small widget in the corner. Something like a google form that we can share the link to. Is that possible? TY!

Exibir comentário · Publicado 23 de fev. de 2023 · Nacho Cardozo

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Nacho Cardozo comentou,

ComentárioWeb Widget (Classic) documentation

Might be a crazy question, but: given that the web widget is a form that essentially sends an email to a given email address, is there any way to customize the email address that the email is being sent to every time a customer fills the form and clicks submit? E.g. Sending it to my team's shared Outlook inbox rather than our Zendesk case management inbox?

Thanks,

Nacho

Exibir comentário · Editado 08 de dez. de 2022 · Nacho Cardozo

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Nacho Cardozo comentou,

ComentárioGeneral questions about email and email template

Hi quick question - I'm trying to send out a proactive customer care email to a few dozen customers and then have it open a Zendesk Support ticket only if they reply. Would Proactive Campaigns or any other app within Zendesk enable something like this?

Thanks in advance!

Nacho

Exibir comentário · Editado 02 de nov. de 2022 · Nacho Cardozo

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Nacho Cardozo comentou,

ComentárioWeb Widget (Classic) documentation

Thanks Gabriel, I'll give it a shot!

Exibir comentário · Publicado 20 de out. de 2022 · Nacho Cardozo

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Nacho Cardozo comentou,

ComentárioWeb Widget (Classic) documentation

Hi,

Quick question - our team is using the classic widget (support form button), but it is currently covering some text on our site, so we were wondering if we can move it a little bit up or to the side? Is there any way we could customize this?

Under the customization settings I could only find a way to place on the right or left corner within our site.

Thanks for your help!

Exibir comentário · Publicado 18 de out. de 2022 · Nacho Cardozo

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