Brian Haine
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Brian Haine comentou,
As a new ZD customer, so far the SLA feature is very useful. we have found a few things that we would like to modify. 1st is an SLA option that doesn't get paused. it is all too easy for an agent t...
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Brian Haine criou uma publicação,
Images in email signatures
Our agents & customers want to see our logo as part of the agent signature. Currently, it only works as an Image URL link which gets blocked by most companies in outlook. (which looks terrible)this...
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Brian Haine comentou,
Role & groups would be huge