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Chris Haussler

Entrou em 27 de dez. de 2021

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Última atividade em 11 de abr. de 2022

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Chris Haussler criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Currently, if an agent submits a form on behalf of an end-user, the form does not ensure required fields are filled-out. This allows essential questions to go un-answered, requires manual follow-up to get the information, and has me 're-training' agents.

The response I received from Zendesk Help, "Agents must complete all required fields prior to ticket closure" is unhelpful and does not get the job done.

Fields that are required for form submission are essential to getting the request completed efficiently. If a field is marked 'required' for ticket submission, make all roles fill it out. 

Publicado 11 de abr. de 2022 · Chris Haussler

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Chris Haussler comentou,

ComentárioGetting started with Zendesk Suite

The link in the Business Schedules section:

What timezone applies to my business hours?

...throws a 404 page not found.

Exibir comentário · Publicado 28 de jan. de 2022 · Chris Haussler

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Chris Haussler comentou,

ComentárioManaging your email

This article is missing a key piece of information. When the G Suite admin is setting up forwarding, what destination address should be provided?  Is it the default Zendesk Support address in admin->Channels->Talk and email->Email?

Update: Nevermind, the answer is here.

Exibir comentário · Editado 27 de dez. de 2021 · Chris Haussler

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