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Katya Stefanova

Entrou em 12 de nov. de 2021

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Última atividade em 26 de mai. de 2022

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Atividade mais recente por Katya Stefanova

Katya Stefanova comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

Exibir comentário · Publicado 26 de mai. de 2022 · Katya Stefanova

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Katya Stefanova comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

Exibir comentário · Publicado 07 de dez. de 2021 · Katya Stefanova

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Katya Stefanova comentou,

ComentárioAI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

Exibir comentário · Publicado 03 de dez. de 2021 · Katya Stefanova

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Katya Stefanova comentou,

ComentárioTicket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

Exibir comentário · Publicado 02 de dez. de 2021 · Katya Stefanova

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Katya Stefanova comentou,

ComentárioUsing AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

Exibir comentário · Publicado 02 de dez. de 2021 · Katya Stefanova

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Katya Stefanova comentou,

ComentárioBusiness rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

Exibir comentário · Publicado 12 de nov. de 2021 · Katya Stefanova

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