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Katya Stefanova
Entrou em 12 de nov. de 2021
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Última atividade em 26 de mai. de 2022
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Atividade mais recente por Katya Stefanova
Katya Stefanova comentou,
I'm also inquiring if you can choose which comment to be at the top ? Can we customise
Exibir comentário · Publicado 26 de mai. de 2022 · Katya Stefanova
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Katya Stefanova comentou,
Any update on this one ?
Can I upload articles from Excel file - have got 100 to transfer ?
Exibir comentário · Publicado 07 de dez. de 2021 · Katya Stefanova
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Katya Stefanova comentou,
trying to activate Answer bot so will start testing on Sandbox.
However none of the articles already created Zendensk are not transferred on Sandbox ?
Does this mean that I have to manually create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ?
Exibir comentário · Publicado 03 de dez. de 2021 · Katya Stefanova
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Katya Stefanova comentou,
I've got Rich content in email showing as enabled but we don't get the option for
Changing text color
Exibir comentário · Publicado 02 de dez. de 2021 · Katya Stefanova
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Katya Stefanova comentou,
Can you test it in Sandbox ?
We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ?
Exibir comentário · Publicado 02 de dez. de 2021 · Katya Stefanova
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Katya Stefanova comentou,
There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed.
When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?
Is there other menu that I have to go to and edit ?
Exibir comentário · Publicado 12 de nov. de 2021 · Katya Stefanova
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