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Lara

Entrou em 01 de ago. de 2022

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Última atividade em 01 de ago. de 2022

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ComentárioTicket basics

Mimi Lee asked:
When using Play, some of our team members are noticing that they are landing on the same tickets even when it's been submitted as Open to their personal queue. We're under the impression that if you "take it" and "submit as Open", this should remove the ticket from a general queue and no one should be landing on that ticket. Do you know what could be causing the overlap in this?

To this I would like to ask: is there a way to automatically assign the ticket when pressing the "play" button?

Can you give us an update on this? Thanks!

Exibir comentário · Publicado 01 de ago. de 2022 · Lara

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