Nikki

1. Comunidade
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Zendesk Chat should let you create a Proactive Chat trigger that will send a message to the visitor, even if all agents are offline. (Currently, the trigger will let you ...

• Nikki
• Criado 19 de dezembro de 2022 15:53
• 3 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

For myself and most people I've spoken with, the chat widget appears immediately or within a few seconds of loading our webpage. However, one of my coworkers reports that she has to hover over the ...

• Nikki
• Criado 26 de outubro de 2022 18:19
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Chat triggers should allow me to use user tags in conditions or actions. Description/Use Cases:  I have a user tag indicating that the user is an "administrator" role on...

• Nikki
• Criado 28 de junho de 2022 20:38
• 2 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Chat should recognize the same end user from one visit to the next, and therefore let me use a checkbox in a trigger such as "Fire only once per user" -- referring to a *...

• Nikki
• Criado 28 de junho de 2022 20:09
• 3 seguidores
• 2 comentários
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A

I will admit it, I'm getting older, and my eyesight is getting worse! Also, I just got a laptop with a smaller screen. Point is: I've been increasing my Zoom level to read things better. In the Tic...

• Nikki
• Criado 24 de fevereiro de 2022 18:54
• 4 seguidores
• 4 comentários
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A

I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the content of the details is: Unknown (Answer Bot) found a solution in the foll...

• Nikki
• Criado 22 de fevereiro de 2022 19:31
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Admin Center

Feature Request Summary:   We should be able to set our billing admin and/or owner as a light agent. Description/Use Cases:  Our CEO is our billing admin and owner. They are the only one who can...

• Nikki
• Criado 19 de janeiro de 2022 19:21
• 21 seguidores
• 13 comentários
• 27 votos

1. Comunidade
2. Zendesk Suite Q&A

We receive feature requests from our enterprise clients and I'd like to consider tracking them in ZD. It seems like most suggestions are to link ZD to JIRA or other tracking software, but I'd like ...

• Nikki
• Criado 15 de dezembro de 2021 21:32
• 5 seguidores
• 7 comentários
• 0 voto