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Rosa Lopez

Entrou em 27 de jan. de 2022

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Última atividade em 26 de nov. de 2024

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Rosa Lopez comentou,

Comentário na comunidadeZendesk EAP: WFM Public API

Hi,

Today I had the chance to review the documentation, and the feedback I can give is that I'd like it to be more complete and have more endpoints. For example, some things I find missing are:

  • Agents with Tymeshift active: extracting lists, creating new ones, etc.
  • Information about which team, location, and workstreams team members belong to, and the ability to make updates.
  • Workstreams, general tasks, time off reasons: getting lists, creating, and updating.

Let me know if you need further details!

Exibir comentário · Publicado 08 de out. de 2024 · Rosa Lopez

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Rosa Lopez comentou,

ComentárioUsing themes and customizing your Help Center

Hi, I was wondering if any of you have managed to solve this problem, as I have the same one and I can't get the dropdowns to work.

Thanks.

Exibir comentário · Publicado 19 de out. de 2022 · Rosa Lopez

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Rosa Lopez comentou,

Comentário na comunidade Q&A - Help center and community

Hi Julia DiGregorio, you can try this:

- Categorize those tickets as 'task'

- In the 'requests_page.hbs' template add {{#isnt type 'task'}} after {{#each requests}}

          {{#each requests}}
          {{#isnt type 'task'}}

It has worked for us. 

Exibir comentário · Publicado 04 de out. de 2022 · Rosa Lopez

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Rosa Lopez comentou,

Comentário na comunidade Q&A - Help center and community

Hi Tipene Hughes, thanks for your reply, luckily, I have managed to filter out the requests by date using the tymestamp format for the date. That was the part I was missing. Best regards.

Exibir comentário · Publicado 04 de mar. de 2022 · Rosa Lopez

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Rosa Lopez criou uma publicação,

Publicação Q&A - Help center and community

Hello! 

I would like to hide from the 'My activities' page the tickets whose last update was before 2021. 

I have already managed to filter certain requests by status, using

{{#isnt status 'closed'}}

on the requests_page.hbs, 

but I can't manage to filter them out by last update, I have tried using

{{#if (compare updated_at ">" 02/06/2022)}}

but it doesn't seem to work.
Is it possible to do what I am looking for, how would I have to write the code?

Thanks

Publicado 01 de mar. de 2022 · Rosa Lopez

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