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Rochelle Noel

Entrou em 03 de set. de 2024

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Última atividade em 13 de set. de 2024

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Rochelle Noel comentou,

ComentárioTicket automation and collaboration

Thank you, Derek Nuzum!

Exibir comentário · Publicado 13 de set. de 2024 · Rochelle Noel

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Rochelle Noel comentou,

ComentárioTicket automation and collaboration

Same issue as reported above.  Can't see all the macros, so they aren't alphabetizing properly.

Exibir comentário · Publicado 03 de set. de 2024 · Rochelle Noel

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Rochelle Noel criou uma publicação,

Publicação Feedback - Admin Center

I was excited to see the addition of font colors and backgrounds when updates were made to the Macros section.  However, I think the wrong palette of colors was assigned to “font background color.”

 

When you're creating a new ticket in Zendesk, these are the color palettes available for background color and text color:

 

 

I use lighter pastel colors when highlighting text.

 

In the Macros section, the color palettes are different.  The text color palette looks correct, but the background color palette is missing the pastel colors for highlighting:

 

 

It would be fantastic if the same background color palette used for creating tickets was also available for creating macros.  As it stands, I have to manually highlight text when I'm creating new tickets, because there aren't any lighter colors available in the background color palette in Macros.

Publicado 03 de set. de 2024 · Rochelle Noel

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Rochelle Noel comentou,

Comentário na comunidade Feedback - Admin Center

Running into this issue as well.

Exibir comentário · Publicado 03 de set. de 2024 · Rochelle Noel

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