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Ryan Christian

Entrou em 21 de fev. de 2023

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Última atividade em 07 de abr. de 2023

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Ryan Christian comentou,

ComentárioManaging Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

Exibir comentário · Publicado 07 de abr. de 2023 · Ryan Christian

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Ryan Christian comentou,

ComentárioManaging Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

Exibir comentário · Publicado 21 de fev. de 2023 · Ryan Christian

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