Jamie Sutherland

Hi there,

I hope someone can help me here. We have integrated the iOS chat v2 SDK and everything is working apart from one flow.

The notifications when an agent sends a message is working until we open up the view and connect to the chat view. If we dismiss the chat view but stay in the application no more push notifications are sent to the device therefore no new notifications come until we background the application or go back to the chat view without being prompted to.

I feel it must have something to do with the session still being open but there's nothing in the docs talking about how to handle this from what I can see.

Does anyone have any advice on what we might be doing wrong here?

Any help is greatly appreciated!