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Oren Ben-Ami

Entrou em 27 de dez. de 2021

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Última atividade em 02 de mar. de 2023

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Oren Ben-Ami comentou,

ComentárioSetting up Zendesk Guide

Hi,

I have a few questions if I enable Require sign in (and we plan to implement SSO):

  1. Will end users see our Help Center home page and click Sign in at the top right?
    Now, when I am signed into Zendesk as an admin and visit our Help Center, I see the home page, and I can click Sign in, but I don't have to fill out credentials; I am automatically signed in.
    Or will they receive our platform's SSO sign in page and be redirected to the Help Center?
  2. Will I be able to go into an individual article and select Everyone in Article Settings > Visible to so I can have that particular article open for everyone?
  3. Will Google Analytics still work when I password-protect our site?

I appreciate any help you can provide :) Thanks!

 

Exibir comentário · Publicado 14 de dez. de 2022 · Oren Ben-Ami

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Oren Ben-Ami comentou,

ComentárioWorking with articles in the knowledge base

I tried embedding a YouTube video with "Start at 8:55" for example, and it pastes in fine, but when the article is published, it is ignored and removed - it just starts at the start of the video. Is there a way to start at a certain point?

Exibir comentário · Publicado 27 de dez. de 2021 · Oren Ben-Ami

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