Zach SK

1. Comunidade
2. Zendesk Suite Q&A
3. How to remove breadcrumbs from the instant search results?

Thank you, Ifra Saqlain.   For the first item: I only want to do this to this particular article. Is there a way to add a filter for this in the css?

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• Zach SK
• Criado 30 de agosto de 2023 16:46
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to remove breadcrumbs from the instant search results?

Sure thing. I plan to use a Guide Article as a redirect destination for an internally hosted web page, as we want to also utilize this redirect to usher folks who are not familiar with our knowledg...

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• Zach SK
• Editado 28 de agosto de 2023 05:46
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to remove breadcrumbs from the instant search results?

Ifra Saqlain is it possible to do this for select articles? I'm trying to host a landing page and bury it within my Knowledge Base. This would include, removing breadcrumbs, "other articles in this...

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• Zach SK
• Criado 28 de agosto de 2023 04:40
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

For anyone who is looking for the functionality described in the original comment, two things you need to utilize are hidden fields and triggers. While there are a multitude of apps that can provid...

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• Zach SK
• Criado 21 de junho de 2023 17:54
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Reporting on Agent adding tag

Unfortunately, you cannot report on this for tags but you can for fields. Instead of having a trigger apply a tag, create and hide a checkbox field and have the trigger check the box. This way you ...

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• Zach SK
• Criado 21 de março de 2023 15:02
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

Jake Warren, that would be a nice addition as well, in regards to trigger/automation conditions.   However, I believe the original post (and what I am in support of) is in regards to conditional ti...

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• Zach SK
• Criado 22 de setembro de 2022 22:02
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

+1000x (as well) to this!Utilizing multiple conditions would greatly alleviate pain points with cross-team collaboration on some of my workflows.

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• Zach SK
• Criado 22 de setembro de 2022 20:21
• 2 votos