
Justin Federico
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Justin Federico comentou,
Hi Lisa, That EAP requires you to already have Agent Workspace enabled. Does the sandbox apply here? I would not enable this in prod unless this works as expected.
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Justin Federico comentou,
The text doesn't "disappear" but the issue is that you are preventing the agent from changing from "public" to "internal" on the fly. They would need to copy/paste the note or rewrite it. The rever...
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Justin Federico comentou,
Is there a way to prevent the blocked tickets from showing up in the users' activities? The user can see the blocked ticket in their activities and is given the option to create a follow-up ticket....
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Justin Federico comentou,
The target will be deactivated if there are too many errors. Do you see any target failures under Zendesk API?