Justin Federico

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Lisa, That EAP requires you to already have Agent Workspace enabled. Does the sandbox apply here? I would not enable this in prod unless this works as expected.

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• Justin Federico
• Criado 10 de outubro de 2023 16:24
• 1 voto

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

The text doesn't "disappear" but the issue is that you are preventing the agent from changing from "public" to "internal" on the fly. They would need to copy/paste the note or rewrite it. The rever...

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• Justin Federico
• Criado 10 de outubro de 2023 13:48
• 2 votos

1. Email
2. ...
3. General questions about email and email template
4. How can I block the email channel?

Is there a way to prevent the blocked tickets from showing up in the users' activities? The user can see the blocked ticket in their activities and is given the option to create a follow-up ticket....

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• Justin Federico
• Editado 2 de dezembro de 2022 15:07
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Post internal comment with trigger

The target will be deactivated if there are too many errors. Do you see any target failures under Zendesk API?

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• Justin Federico
• Criado 24 de outubro de 2022 15:27
• 0 voto