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Everett Cavazos

Entrou em 18 de mar. de 2022

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Última atividade em 16 de dez. de 2024

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Everett Cavazos comentou,

ComentárioSecurity and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

Exibir comentário · Publicado 16 de dez. de 2024 · Everett Cavazos

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Everett Cavazos comentou,

ComentárioSalesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

Exibir comentário · Publicado 28 de out. de 2024 · Everett Cavazos

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Everett Cavazos comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

Exibir comentário · Publicado 24 de mar. de 2022 · Everett Cavazos

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Everett Cavazos comentou,

ComentárioWeb Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

Exibir comentário · Publicado 24 de mar. de 2022 · Everett Cavazos

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Everett Cavazos comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

Exibir comentário · Publicado 21 de mar. de 2022 · Everett Cavazos

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Everett Cavazos comentou,

ComentárioLive chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

Exibir comentário · Publicado 18 de mar. de 2022 · Everett Cavazos

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Everett Cavazos comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

Exibir comentário · Publicado 18 de mar. de 2022 · Everett Cavazos

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