Sandra Campbell
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Atividade mais recente por Sandra Campbell-
Sandra Campbell comentou,
hello, despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket stat...
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Sandra Campbell comentou,
we really need this as well
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Sandra Campbell comentou,
Also need this
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Sandra Campbell comentou,
very needed!
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Sandra Campbell comentou,
We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon.
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Sandra Campbell criou uma publicação,
"Updated date" on "My Requests" page hidden or only show for public comment/public status update
Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.This is confusing the custom...
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Sandra Campbell comentou,
we need this too!
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Sandra Campbell criou uma publicação,
Display more than 10 columns in a view in Agent workspace
Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few.
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Sandra Campbell comentou,
we need this too!
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Sandra Campbell comentou,
+1