Sandra Campbell
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"Updated date" on "My Requests" page hidden or only show for public comment/public status update
Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.This is confusing the custom...
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Display more than 10 columns in a view in Agent workspace
Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few.