Michael
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Michael comentou,
My team is very excited for this enhancement, its been a LONG time coming.
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Michael comentou,
Thanks Mark! That was my thinking as well. Is there a reason why it doesn't work that way for Chat? I can't find any documentation to confirm or deny, but I thought that was indeed the way it worked.
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Michael criou uma publicação,
Trigger Based on Assignee User Field
I have a use case where I need to fire a trigger based on a custom field on the Assignee. I don't see an out of box way to do this? Any ideas for a workaround with using an API Call/Webhook/etc? I...
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Michael criou uma publicação,
Admin User Group July 2023 - Back from Camp!
Hi Campers! Thanks for joining me at Camp for a hike through the woods of Managing Agent Accounts. Let's recap our journey. I appreciate you gathering around the campfire and letting me tell a few ...
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Michael criou uma publicação,
Remove Users from Group with API
Hi! I am trying to string together some API calls to remove members from a group. I am very confused by the IDs and process in the API Docs. https://developer.zendesk.com/api-reference/ticketing/gr...
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Michael comentou,
Thanks Jordan Forsythe for the heads up. There was an error in the configuration - so please try again (Everyone else too)!
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Michael criou uma publicação,
Admin User Group June 2023 - We Talked
The Admin User Group had its June meeting on the first day of Summer and what a great day to discuss a contact center classic, Talk. After a quick review of our May Meetup, we dove into discussions...
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Michael criou uma publicação,
Admin User Group May 2023 - Fireside Chat
Wow! It was great to see so many members attend our May Meetup. I hope you enjoyed hearing from Zendesk's top brass about Relate, Zendesk AI and the other big improvements to the core product, Expl...
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Michael comentou,
Is control over what fields and order on the ticket area on the roadmap? For example, Group A doesn't need to see tags. Group B wants tags but doesn't want to see the Form selector Group C wants t...
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Michael criou uma publicação,
Admin User Group April 2023 Meetup Recap - This is ZIS
Thanks to everyone who joined the April 2023 Meetup. We had over 60 members discus all the 'big' things happening with Zendesk and spent a good amount of time discussing ZIS and how some use cases ...