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Barry O'Connell

Entrou em 01 de fev. de 2022

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Última atividade em 23 de jan. de 2023

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Atividade mais recente por Barry O'Connell

Barry O'Connell comentou,

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Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another year without this very basic, standard metric reporting. One of your competitors has been in contact with me and they have this reporting functionality along with almost every other feature of Zendesk and then some, all for almost half the price of what we currently pay Zendesk. You're making this decision very easy. 

Exibir comentário · Publicado 23 de jan. de 2023 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

Karen Hynes Any update on this vital reporting function for call centers? 

Exibir comentário · Publicado 07 de dez. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the  planned implementation or is this just being kicked down the road as it has been since 2018? 

Exibir comentário · Publicado 13 de out. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

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Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting. 

Exibir comentário · Publicado 06 de out. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the frustration. Agent Availability is one of the most basic and crucial metrics in call centres. I was bemused to find you do not have this capability. 

 

Exibir comentário · Publicado 27 de set. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would seem by these threads????????? 

 

Exibir comentário · Publicado 22 de set. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come across on the same topic, that a lot of your customer base require this reporting functionality. 

Exibir comentário · Publicado 23 de ago. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual answering directly effects metrics like speed of answer and abandoned. 

Exibir comentário · Publicado 21 de jul. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

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Any update on this? This is really a basic call centre metric which should already be available!  

Exibir comentário · Publicado 24 de fev. de 2022 · Barry O'Connell

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Barry O'Connell comentou,

Comentário na comunidade Feedback - Voice (Talk)

Very useful function to have auto answer in place. Would like to see this expedited. 

Exibir comentário · Publicado 01 de fev. de 2022 · Barry O'Connell

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