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Neal Shmidman

Entrou em 19 de mai. de 2022

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Última atividade em 26 de out. de 2022

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Atividade mais recente por Neal Shmidman

Neal Shmidman comentou,

ComentárioSetting up Zendesk Guide

Thanks Anne. Tried all recommendations. Still not resolved. I'll pick this up on the ticket. 

Exibir comentário · Publicado 26 de out. de 2022 · Neal Shmidman

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Neal Shmidman comentou,

ComentárioSetting up Zendesk Guide

I have followed the instructions to "To restrict your help center visibility" however, I am unable to select a newly created user segment i am looking to restrict. It is only showing me the "signed in end user" segment. How do I successfully allow some end users to sign in and see my help center and prevent others from creating accounts and accessing? 

 

Exibir comentário · Publicado 25 de out. de 2022 · Neal Shmidman

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Neal Shmidman comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

Exibir comentário · Publicado 25 de out. de 2022 · Neal Shmidman

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Neal Shmidman comentou,

ComentárioCustomer management and profiles

I have the same question as Kirti above. Does anyone have guidance on which tickets an end user who can see all tickets in their org will see if/when they belong to multiple orgs? 

Exibir comentário · Publicado 14 de jun. de 2022 · Neal Shmidman

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Neal Shmidman comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 Ethan Smith For B2B w/ multiple tickets the requester name is not helpful on the ticket tab. Even the org would be better... 

Exibir comentário · Publicado 01 de jun. de 2022 · Neal Shmidman

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Neal Shmidman comentou,

ComentárioUsing themes and customizing your Help Center

I have the same issue as 黄哲 and David Leigh above. We have created 2 custom pages in our help center and other than ADMIN Preview our internal agents AND end users cannot access these pages.See image below. How to we allow access to these pages? 

 

Exibir comentário · Publicado 19 de mai. de 2022 · Neal Shmidman

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